Refund and Returns Policy

At AARNAA STORE, we strive to offer high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

We accept returns only if the delivered items are defective.

To claim a return or exchange, an unboxing video is required.

The item must be:

- Unused, unworn, and unwashed.

- In the same condition as when received.

- In its original packaging with all tags intact.

Returns must be initiated within 1 day from the date of delivery.

NO refunds will be provided; only exchange is possible.

2. Non-Returnable Items

- Custom-made or tailored sarees.

- Items purchased during sales or promotions.

- Sarees that have been altered or used in any way.

- Issues related to:

- Colour

- Size

- Fabric

- Design

3. How to Initiate a Return

Contact our customer service team at aarnnastore@gmail.com with your order number and reason for return.

We will provide you with instructions for shipping the item back to us.

Ensure the product is securely packaged to avoid damage during transit.

4. Exchanges

We do not offer direct exchanges.

If you wish to exchange a product, please return the original item and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery.

Provide clear images of the defect.

We will offer a replacement.

6. Contact Us

If you have any questions or need further assistance with returns, please contact us at:

AARNAA STORE

Email: aarnnastore@gmail.com

Phone: 9611156301